Delete Account

Guide to delete your account and personal data from CauCaVN

⚠️ Important Warning

Deleting your account is irreversible. All your data will be permanently deleted, including:

Method 1: Delete on Website (Recommended)

You can delete your account directly on our website:

Delete Account Now

Note: Your account will be disabled immediately and you have 30 days to recover before permanent deletion.

Account Recovery

If you've deleted your account and want to recover it within 30 days:

Recover Account

Method 2: Contact Support

If you cannot delete your account on the website, please contact us:

📧 Email Request

Email: support@caucavn.app

Subject: Request to Delete CauCaVN Account

Include in your email:

  • Registered email address
  • Display name in app
  • Reason for deletion (optional)

We will process your request within 7-14 business days.

What Data Will Be Deleted?

✓ Data to be Deleted

  • Personal information (name, email, photo)
  • All posts and images
  • Saved fishing spots
  • Activity history
  • Leaderboard data
  • Login information

i Data May Be Retained

  • Anonymous analytics data
  • System logs (no personal info)
  • Data required for legal purposes

Processing Time

Some data may remain in cache or temporary backups and will be deleted in the next maintenance cycle (max 30 days).

Frequently Asked Questions

Can I recover my account after deletion?

Yes, but only within 30 days. After 30 days, deletion is permanent and cannot be undone.

Will my data be deleted from all servers?

Yes. All personal data will be deleted from Firebase and VNG Cloud Storage within 30 days.

Can I use the same email again?

After your account is completely deleted, you can register again using the same email address.